Frequently Asked Questions

Some of the most frequently asked questions are listed below. Should you have any questions not answered below, please feel free to contact us.

  1. Please see our Customer Service page. If you have registered please be sure to provide the e-mail address associated with your F1 Authentics account and a listing number if you are inquiring about a specific auction.
  2. Everyone is invited to browse or Search through our auction categories and listings for items on F1 Authentics. If you see something you would like to bid on you must first register by creating an F1 Authentics account, if you do not already have one. Don't worry! Account creation is free and easy! The Login or Register page will ask you to enter an e-mail address, password, and your birth date. Your registration will create your F1 Authentics account which can be used to bid on auctions as well as across F1 Authentics to access information about your subscriptions, newsletters, and other personalized content.
  3. F1 Auctions is fully committed to protecting your right to privacy within our on-line auction community. F1 Auctions expects all members to respect and protect the privacy of others. The release of any members' personal information for reasons other than those specifically provided for within the F1 Auctions Privacy Policy is prohibited. Please take a moment to familiarize yourself with our Privacy Policy and contact us if you have any concerns or questions about privacy issues that may affect you.
  4. You may browse as much as you'd like without signing up.
  5. It takes just a few minutes. To complete the process, you will need to provide us with your E-mail Address, date of birth and create a password. You also have the option of receiving specials or notice of items via e-mail. Once you have confirmed your choices, you will then be required to accept the site rules and restrictions by clicking the Accept button on the following Terms and Conditions page. You can change your user-specific Password at any time by editing your User Information in My Account. You may Register now.
  6. The registration process does not require you to enter your credit card information. You will be prompted for this information before you place a bid for an item. You may also go to My Auction Account to enter your credit card information at any time.
  7. If you forgot your F1 Authentics account password, click on the My F1 Authentics (Login) button on the top right F1 Authentics homepage. Then click on the Forgot Your Password? link in the drop down menu. On the following page, enter the email address associated with your F1 Authentics account for us to send you a new password. Check your email for the password that we have sent you. Use this new password to log in to F1 Authentics. After logging in, we recommend changing the password to the one that you would prefer.
  8. By registering with F1 Authentics, you are letting other members know that you will participate in an honest and professional manner. You must provide us with valid contact information so that we may contact you regarding your F1 Authentics purchases.
  9. There is no cost to register on F1 Authentics
  10. No. Registered users are not obligated to buy anything on F1 Authentics.
  11. F1 Authentics members are expected to maintain valid accounts by keeping their contact information (e-mail address, mailing address, and phone number) up-to-date. This is a vital aspect of creating an honest and secure trading environment for F1 Authentics members. If your contact or payment card information changes, simply update it from Update My Registration Info under the Manage My Account header in the My Account section of by clicking Edit next to the Account Information header.
  12. You can use the F1 Authentics’ Watch List feature to keep track of the items you're not yet ready to bid on, but want to monitor closely so you can bid on them when you are ready. On each auction listing page there is a link called Add to Watch List. Click on that link to add an item of interest to your Watch List. You can review the full list of items you're watching at any time when you go to the Manage My Bids > View My Watch List section of your My Account.
  13. After you review the Listing Information for the item that interests you, click on Place Bid and follow the directions to enter and confirm your bid. Please Note: Although you may already have an account registered with, you must also update your profile within your F1 Authentics account ( in order to place a bid.
  14. No. Browsing and bidding for merchandise on F1 Authentics is free. You are not obligated to buy anything on F1 Authentics after you have registered. You are welcome to drop by any time and look around. If you see something you would like to bid on you can do so quickly as a registered member.
  15. Yes. To ensure fair bidding, a valid MasterCard, Visa, American Express, or Discover credit card will be required to place a bid. Your credit card information is required only for the first time you place a bid on F1 Authentics. A £4 authorization will be made on the credit card for validity, but you will never be charged this amount. Additional bids will not require credit card verification; however, be sure that your payment card information is up to date to ensure that your winning bid can be processed without delay. In order to successfully pay for your auction items, the billing address for your credit card must match the billing address entered for your F1 Authentics account. If the billing addresses do NOT match, the transaction may fail at the close of the auction and the order will go unpaid. If you need to update your credit card information, you can do so at any time from the section called Manage My Account>Update Credit Card Info within the My Account section.
  16. To increase your bid, you can do so by simply entering another bid on the auction. This bid will not change your current bidding amount if you are the winning bidder but will ensure you are still winning up until the new amount.
  17. There are four steps to placing a bid on an auction. You must complete all four steps in order for our system to record and display your bid in a listing's Bid History. Click the Place Bid button on the listing page of the item you are viewing. You will be asked to Login, if you haven't done so already. Enter your bid for the item, review your shipping address, confirm that you are 18 years or older, and click the Place Bid button. Scroll down the Bid Confirmation page, review your bid information, and check it for accuracy. At this point, you will have the opportunity either to go back and modify or correct the desired quantity and Bid amount or you can submit your bid. To place your confirmed bid click the Confirm my Bid button. Once submitted, you will see information about your bid indicating the bid amount placed, and if your bid is currently the winning bid. To place additional bids, click the Place Another Bid button, which is located beneath the Bid History on the Summary page. You can then re-enter a new id amount according to the "Next Bid" amount as currently shown on the listing page. When reviewing an item's Bid History after having placed a bid, you should reload, or refresh, your browser so that it displays the most current information.
  18. Here are two reasons why a bid may be considered invalid: 1) You have entered an invalid value in the "Bid Amount" field. Make sure that your bid amount contains only numbers and decimal points, i.e. 45.00 Do not enter any pound signs (£) or commas (,) into the Bid Amount field. 2) Your bid amount is less than the "Next Bid" value. Make sure that your bid is equal to or greater than the current "Next Bid" value shown on the listing page.
  19. The Bid History should show your bid as soon as it is entered. If it doesn't appear, you may be viewing an old version of the page. Try clicking your browser's "refresh" or "reload" buttons. The Listing page updates 10-20 seconds after you make your bid to reflect the new Current Bid.
  20. With Open Auctions, your maximum bid (if you are the current high bidder) will not be shown to other bidders while the current high bid amount is below that maximum bid threshold. The highest amount that will appear is one bid increment above the most recent competitive bid. With Reserve Price auctions, if you are the current high bidder and the Reserve Price has not yet been met, your maximum bid amount and nickname will be visible to other bidders as the current auction "Highest Bid" amount. Once the Reserve Price has been met, however, the maximum bid amount (if you are the current high bidder) will not be shown to other bidders while the current high bid amount remains below that maximum bid threshold.
  21. We will send you an e-mail when your bid is no longer a winning bid. However, there can be unpredictable delays in e-mail transmission. We suggest that your regularly visit the F1 Authentics website to check your "Bidding Activity" in My Account.
  22. If the same bidding amount is entered, the bid placed earlier in time takes priority over all bids at the same price. It can be to your advantage to get an initial bid in as early as possible to ensure time priority at your bid price.
  23. If the Number of Bids in the listing info table lists more bids than are listed in the Bid History of the item, it is probably because one or more of the bidders have at one point during the auction increased and initial bid. Every bid made, whether it is an initial bid by a user, or an increase, is recorded in the Number of Bids.
  24. This system offers a convenient bidding system, so you don't have to continuously login to re-bid. When you place your maximum Bid, you enter the highest price you are willing to pay for an item. Your maximum bid is kept confidential until it is exceeded by another bidder. The automatic bidding system will place bids on your behalf at the bid increment amount above the current high bid. The system will bid by the increment to ensure you remain the highest bidder or to meet the reserve price (if applicable), up to your maximum bid amount that was previously entered. If and only if duplicate maximum bids are entered, the customer who entered the maximum bid first will get priority and will be the winning bidder. If another bidder places a higher maximum bid, you will be emailed to login and place another bid. Example: The current bid for an item is £100 with a £10 increment. Customer A enters a max bid of £200; Customer A is now winning at £110 Customer B enters a max bid of £150 System will now bid £160 (next bid increment) on Customer A’s behalf to ensure Customer A is still winning Customer B re-enters a max bid of £200 Customer A is now winning the auction at £200 because he was the first to enter a max bid of £200
  25. The Bid History list only displays the current winning bid amount and losing bids manually entered by bidders. Bid History does not display losing bids placed by the system (Maximum Bid/Automatically Bidding) for a maximum bid amount.
  26. Yes. If your maximum bid amount has been outbid, or you want to increase the dollar amount of your existing winning bid, you can place another bid at a higher amount. To increase your current bid amount, simply return to the listing and enter and submit a new, higher maximum bid amount (this amount is the most you're willing to pay for the item). If you are logged in to your account, the site will recognize your Nickname when you place an additional Bid. You won't be bidding against yourself when you want to increase your maximum bid amount even though if you're the current high bidder.
  27. In some cases, it might appear that a single bidder is bidding against himself. For instance, the same bidder A might bid £10, £12, £14, £16, and so on. Nothing fraudulent is going on! Most likely, you or bidder A is causing this effect by bidding against bidder B's "Maximum Bid". Bidder A is trying to find the point where his/her Bid will outbid the maximum bid being increased by proxy on each bid. At the time the maximum bid price of the bidder B is exceeded, the new bidder A will have a winning bid.
  28. Confirmed bids may only be retracted under special circumstances and require that you submit a formal request to retract, as described below. Once you have submitted your confirmed bid, it can only be retracted under the following circumstances. You made a typographical error when placing a bid amount. You submitted your valid bid retraction more than 24 hours before the auction closes. New item information added by the seller changed your understanding of the item for which your bid was placed. You cannot reach the seller via e-mail, or your question to the seller is returned as undeliverable. When placing a bid you are required to confirm that you are 18 years of age or older. We will not honor bid retraction requests because a person under 18 years of age placed the bid in error. You will be held responsible for the transaction and payment. To make a formal request to retract a confirmed bid, you must contact Customer Service. Please include the item listing number and the reason for the retraction. No bid retraction requests received less than 24 hours before an auction closes will not be processed regardless of the explanation. All bid retraction requests received without a valid explanation will be denied. Bidders who retract their bids may not place new bids on that item unless you made a typographical error when placing a Bid amount. All bid retraction requests will be accepted or rejected on F1 Authentics sole discretion.
  29. A Dutch Auction occurs automatically on F1 Authentics when there are multiple, identical items offered for sale. The seller specifies the minimum price (the Opening Value) and the number of items for sale. Bidders can then bid at or above the minimum price for the quantity of items they wish to purchase. At the close of the auction, all winning bidders purchase the items at the same price, which is the lowest successful bid.
  30. In some auctions, a number of identical items are offered for sale at the same time. When the listing closes, the highest Bidders win the available inventory. Bids are sorted in order with priority given to price, the quantity bid for, and then finally to time a bid was placed. The time of a bid is determined by F1 Authentics based on its records. If bids are tied for price, the Buyer who has bid in the greater quantity wins. If there are two bids at the same price for the same quantity, the early bid wins.
  31. Bids are given priority based on the following characteristics: price, quantity, and finally time placed. As an example, if you bid £50.00 on 50 units and someone else then bids £50.00 on 100 units at a later time, the second bidder will be winning for all 100 units. If you then raise your bid to £60.00 for 50 items, you will be winning for 50 units (at £60.00) because your price is higher. The second bidder will then be winning for only 50 units at £50.00.
  32. Fixed Price Sale listings or "Buy it Now" auctions have a fixed price set by F1 Authentics. Buyers simply choose to buy the item at that price. Fixed Price listings will remain active until all items have been sold or the close date and time set by the seller has been reached. Please allow 2-4 weeks after you make your purchase for delivery. The end time for a "Buy it Now" listing does not determine the ship window.
  33. In an Open Auction, buyers bid until the auction ends. The item is then sold to the highest bidder at the end of the auction period. There is no reserve price in an Open auction. The seller must sell the item to the highest bidder. Bidding can start as low as the Opening Value (minimum price or starting amount) of the auction. Once the auction closes, email notification providing contact information is sent to the buyer and seller automatically so that arrangements for payment and shipment of the item can be determined.
  34. In a Reserve Auction, the seller sets the Reserve Price, which is higher than the Opening Value. A reserve price allows the seller to initiate bidder interest and determine the fair market value of an item. If the seller has set a Reserve Price you will see either a "Reserve NOT MET" or "RESERVE MET" message on the listing page depending on whether the current bid is below, or at or above, the reserve. RESERVE NOT MET- The current amount of the highest bid is below the reserve price and the item will not sell at auction close. RESERVE MET - The current amount of the highest bid is equal to, or greater than, the reserve price and the item will be sold. If the highest bid at the auction close does not meet the seller's Reserve Price, the seller is not required to sell the item unless the seller chooses to do so. In this case, the seller will have a period after the auction close in which to contact the highest bidder whose offer was below the reserve price. Bidders who are contacted under these circumstances, however, are under no obligation to purchase the item.
  35. In a Reserve Price auction, F1 Authentics starts the auction at a value below the lowest price at which s/he is willing to sell (the Reserve Price) to capture the bidder interest. This way, the bidders are not forced to bid at fair market value from the start of the auction.
  36. If you have bid on a Reserve Auction, your bid may be below the Reserve Price. Even if you are the highest bidder in a Reserve Auction, you may still be losing if your bid does not match or exceed the Reserve Price. At the close of the auction, you will see either a "Reserve NOT MET" or "RESERVE MET" message on the listing page depending on whether the current bid is below, at, or above the reserve price.
  37. Go to My Account and select Manage Bidding Activity. From here you can view all live auctions (winning or losing) in which a bid has been placed, as well as closed auctions that you have won.
  38. You can monitor all of your bidding activity from within the Manage My Bids>View My Bid Status section of your My Auction Account.
  39. The Real Time Bid Refresh feature is in place in order to deliver the best possible online auction experience by presenting the most up-to-date auction information, including Auction Time Remaining, Bid Count, and Current Bid Amount. When a new bid is placed or an auction goes in to Bid Extend, the most recent auction information will automatically be presented on the screen without the need to manually refresh the current browser page.
  40. Real Time Bid Refresh is set to automatically deactivate after 12 minutes of inactivity on a page that presents auction data such as Auction Time Remaining, Bid Count, and Current Bid Amount. This is to ensure that, in case an active browser session is forgotten and left open, users do not have fresh data constantly feeding into their active browser session and unnecessarily using up network data. When presented with the message “Real Time Bid Refresh is no long active on the site”, users can choose to click the “Reactivate” button, which will cause the system to resume pushing up-to-date auction data into the active browser session, or users can click “Cancel”, which will prevent Real Time Bid Refresh from reactivating on the current page. Note: if a user chooses to click “Cancel” when presented with this message, they will NOT be shown the most up-to-date auction data, or any new bid activity placed on the listing by other customers. However, manually refreshing the browser window OR clicking through to a new auction page will cause Real Time Bid Refresh to reactivate automatically.
  41. Users are now required to bid with a multiple of the bid increment on all auctions. Customers will receive an error message if an attempt is made to bid at less than or more than a multiple of the bid increment, and a field will be made available for users to edit their bid before re-submission.
  42. Yes, all you need to do is simply log-in (or register) with your F1 Authentics account to view Buy Now items you have added to your cart.
  43. Yes, the F1 Authentics items can be purchased in two formats on the F1 Authentics website – Placing a bid on the online Auction format and Buy Now (direct purchase) checkout format.
  44. Only credit card payments are currently available on F1 Authentics. However, PayPal will become available soon.
  45. Yes, this feature allows you to add multiple Buy Now items to your shopping cart.
  46. If you purchase more than one Buy Now item from the same team or vendor, your Buy Now items will be combined in one checkout and shipping will be combined as well. Total shipping costs will be recalculated for multiple items if made eligible by the specific seller.
  47. During the checkout process you will only be able to select items from the same team or vendor. Additional items in your cart will have to be processed as a separate transaction and shipping cannot be combined in these cases.
  48. You will receive an order confirmation email that includes all of your order details and you will then also receive a shipping notification email once your order has shipped.
  49. You can locate an auction you have bid on from within the Manage My Bids>View My Bid Status section of My Account section of the F1 Authentics website, or by entering the listing's listing number, if known from the Search page.
  50. We will notify you by email if you win; although you are responsible for determining if you have won by visiting the site and checking the status of your bid in My Account.
  51. If you are the winning bidder when an auction closes, F1 Authentics will send you email notification telling you that you have won the item(s). You are responsible for returning to the F1 Authentics website to verify that you have won the auction. If you do not receive notice and believe you are the successful bidder, you must verify the auction status from the Manage My Bids>View My Bid Status in the My Account section of the auction website. As a winning bidder, the primary payment card you have on file will be automatically charged the amount of your winning Bid plus any shipping, handling, and applicable taxes.
  52. Please send an email to Customer Service with the item listing number and any additional information you have regarding the order and request the shipping status. Below are some common reasons for auction items not being delivered or shipped on time: Invalid Credit Card. Please verify your credit card information by visiting your Auction Account. If your card number is no longer valid or the expiration date has passed please login to your F1 Authentics account and re-enter your credit card information by following the instructions below: Select "My Account" on the F1 Authentics home page Scroll down and select "Payments" Select "Checkout" and re-enter your credit card/billing information Confirm Payment Please Note: In order to successfully checkout for your auction items, the billing address for your credit card must match the billing address entered for your F1 Authentics account. If the billing addresses do NOT match, the transaction may fail at the close of the auction and the order will go unpaid. We cannot guarantee item availability if your card failed to clear after the auction close date.
  53. Yes, for certain listings, personalization is available. Listings with this feature will require text to be entered during the checkout flow. F1 Authentics does not support any explicit language and as a result has the right to cancel your order.

Real Time Bid Refresh is no longer active on the site

Click "Reactivate" below to enable Real Time Bid Refresh and see the most recent bidding activity, or click "Cancel" to keep it disabled. Please visit the FAQ page to learn more about Real Time Bid Refresh.

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